privacy policy

Information we collect

Information we collect includes th name, address, email address and telephone number of our customers.

To ensure loss or misuse of financial details is avoided, bank or credit/debit card details are not stored by Bistro Freddie.

We use collected information to stay in contact with customers. We do not share this information with any third parties.

Personal information inaccuracies can be corrected by emailing info@bistrofreddie.com.

Bookings

Bookings are for dining only.

Outside tables are only partly heated & covered from the elements.

Cancellation charge of £20 per guest within 24 hours of your reservation.

Please email info@bistrofreddie.com or call +44 (0) 208 050 0374 for any changes or enquiries.
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Cancellation policy

We have a 15 minute grace period. Please call us if you are running later than 15 minutes after your booked time.

We may contact you about this booking, so please ensure your email and phone number are up-to-date.

Your table will be booked for 1 hour 30 minutes for parties of up to 2; 2 hours for parties of up to 4; 2 hours 30 minutes for parties of up to 6; and 3 hours for parties of 7+.

To cancel your booking, please email info@bistrofreddie.com or call +44 (0) 208 050 0374.
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Data policy

We are committed to ensuring youcan manage the privacy and security of your personal information.

We recognise that it is your choice to provide us with your personally identifiable information. We provide the ability to verify details you have submitted to Bistro Freddie by emailing info@bistrofreddie.com.

Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address. You can also contact us by the same method to change, correct, or delete your personal or customer information controlled by Bistro Freddie regarding at any time.  

Please note though that, if you have shared any information with others through social media channels, that information may remain visible.

You can request a readable copy of the personal data we hold on you at anytime. To do so, please email info@bistrofreddie.com. Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time.  

We will endeavour to publicise any changes. 
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Complaints

If you have any complaints or a dispute, we will act to resolve the the problem. We aim to provide a high quality service, but recognise that issues arise occasionally.

If you are unhappy with our services, you may send your complaint to info@bistrofreddie.com or in writing to:
Bistro Freddie
Luke Street
London EC2A 4PY


We will thoroughly investigate the issues raised and propose a course of action within one working week of receiving your complaint.